OUR SERVICES

Service Introduction

Since its inception, PEAPSL has been offering consultancy services of excellence to diverse organizations at the various levels; the organization as a whole, leaders/managers/supervisors, work teams, individual employees and their dependants. These services identify and provide solutions for a gamut of psychological and social issues that originate from work and non-work related factors that affect work performance and productivity.

Our clients experience support for: behavioral risk management; wellness initiatives; critical incident stress management; change management; return to work interventions; mental health screening; assessment, counselling and referral; conflict resolution; and soft skills training. The outcome of our service often see such benefits as: early return to work after traumatic experiences; reduction in absenteeism; reduction in conflict among teams; improved personal and work relationships; improved morale, work performance and well-being; and a reduction in school and learning difficulties for children of employees.

PEAPSL’S team has extended its consultancy services to entities beyond the world of work to offer solutions that will empower persons of all ages to be at their most productive level in whatever stage they are in their lives.

Organizational Support

PEAPSL provides organizational support to its clients through a variety of programmes which target either all employees or specific groups of employees within the organization.

Programme Development Consultancy

A PEAPSL counsellor consults with the client organization’s point person to develop EAP policies and procedures. This is done through the establishment of an EAP Advisory Committee. PEAPSL then provides guidance on the structure of this Committee as well as support the Committee on EAP related matters. The organization’s point person is given clear guidelines for dealing with any EAP employee issues that may arise.

Orientations

PEAPSL conducts one hour orientation sessions with groups of employees. The objectives of these sessions are to:

  • Explain the purpose and benefits of EAP
  • Explain the services available as part of EAP
  • Explain avenues to access EAP
  • Conduct a needs assessment for employees to indicate their topics of interest
  • Introduce staff to their new EAP point person

Management Training

One-Day workshops will provide the organization’s Supervisors/Managers with different tools to effectively address employee matters while taking into account the procedure for making a Supervisory/Managerial referral to the EAP. Although the Supervisory/Managerial training can be requested by the organization at any time, it is advisable to conduct Supervisory/Managerial training soon after the orientation session is delivered as supervisors can be a significant source of relevant and timely referral to the EAP. Management and Organizational consultation - PEAPSL provides quarterly support in consultation with the organization’s point person/advisory committee on organizational issues or to Managers and Supervisors on EAP matters as they arise. This allows a proactive approach to the administration of the EAP via meetings, telephone or email. Quarterly highlights and annual report - PEAPSL will provide the organization with quarterly highlights and an annual report. These contain the client utilization rates and recommendations for the following period. EAP promotion - Two [2] monthly electronic newsletters will be emailed to the organization point person for dissemination to the employees. The purpose of the respective newsletters is to provide information on EAP topics to employees and current techniques that Supervisors/Managers can apply to address employee issues. Additionally PEAPSL will provide posters and brochures periodically to the organization. Access to 24hour hotline - PEAPSL provides access to a 24 hour hotline whereby the organization’s employees can call during an emergency or after working hours, weekends and public holidays.

Management and Organizational consultation - PEAPSL provides quarterly support in consultation with the organization’s point person/advisory committee on organizational issues or to Managers and Supervisors on EAP matters as they arise. This allows a proactive approach to the administration of the EAP via meetings, telephone or email.

Quarterly highlights and annual report - PEAPSL will provide the organization with quarterly highlights and an annual report. These contain the client utilization rates and recommendations for the following period.

EAP promotion - Two [2] monthly electronic newsletters will be emailed to the organization point person for dissemination to the employees. The purpose of the respective newsletters is to provide information on EAP topics to employees and current techniques that Supervisors/Managers can apply to address employee issues. Additionally PEAPSL will provide posters and brochures periodically to the organization.

Access to 24hour hotline - PEAPSL provides access to a 24 hour hotline whereby the organization’s employees can call during an emergency or after working hours, weekends and public holidays.

Other

Management and Organizational consultation, Quarterly highlights and annual report, EAP promotion and Access to 24hour hotline in it.

Assessment, Counselling & Referral

To access counselling, persons can call any of PEAPSL’s offices and make an appointment to see an EAP or Financial Counsellor. Employees of client organizations can also be referred to the EAP by a supervisor, medical doctor, union representative or co-worker.

Since EAPs are recognized as a short-term treatment, cases requiring long term treatment or treatment by another professional (e.g. medical doctor, psychiatrist, in house rehabilitation) will be referred accordingly. Information discussed with clients in counselling sessions is strictly confidential except for the following circumstances:

  • Court order/subpoena or as required by law
  • Threat to life or limb
  • Written and witnessed consent by the employee

Prevention Services

PEAPSL’s prevention services are made up of Educational Outreaches and Workshops. Both of these services address health, wellness, safety and performance issues such as substance abuse, communication in the workplace, balancing work and family, stress, team building and handling difficult personalities among others.

Our Educational outreaches are one hour sessions geared towards providing soft skills centred on productivity, health and safety issues. Our Educational Outreaches are informative, interactive, practical and fun. These sessions are also made available to dependents of employees.

Our Workshops are half-day or one-day sessions which allow for more extensive training and practical exercises than the outreaches.

Critical Incident Recovery Services

PEAPSL is readily available, via our 24 hour hotline service, to respond to any Critical Incident that may occur. Utilization of the hotline by employees in distress provides an opportunity for the employee to reduce stress, receive advice and possible solutions to resolving the current situation. Pertinent issues are addressed immediately and follow up sessions are subsequently scheduled.

Designated PEAPSL staff are trained in essential Critical Incident Management techniques necessary to function as first responders. Our response to such incidents is comprised of individual and group sessions for a variety of incidents including on-the-job accidents, sudden death of an employee or family member, robbery and assault.

Corporate Training

Through our Corporate Training Centre, we offer skills training in areas such as Customer Service, Presentations Skills, Retirement Planning, Leadership Skills and Business Etiquette. These half-day or one-day sessions involve extensive training and practical exercises to improve employees’ delivery of services and overall job performance.

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