QUESTIONS ANSWERED

Let us answer your questions for you


1

What services does PEAPSL provide?

Organizational support, Prevention, Intervention (Critical Incident Recovery Services) and Corporate Training Services.
2

How can I access PEAPSL’s services?

Simply contact one of our office locations:
>PAP: Petrotrin Wellness Complex, Augustus Long Hostel, Pointe-A-Pierre, Trinidad & Tobago 658-1291
>POS: # 50 Richmond Street, POS 623-7221
Email: peapsl@petrotrin.com
3

What is the difference between a counsellor and a psychologist?

They are both called Helping professionals who provide counselling services. However they can belong to differences disciplines such as social work, couples and family therapy, clinical, counselling and educational psychology.
4

After my initial call, how long does it take for a counsellor to contact me?

Typically within one working day. However sessions are scheduled based on urgency and mutually convenient times.
5

Where are PEAPSL’s locations?

a. PAP: Petrotrin Wellness Complex, Augustus Long Hostel, Pointe-A-Pierre, Trinidad & Tobago
b. POS: # 50 Richmond Street, POS

Counselling sessions are also offered at Trincity, Point Fortin and Santa Flora. Appointments for these locations can be made through the POS or PAP receptionist.
6

What are PEAPSL’s opening hours?

>Monday to Friday 7am-6pm
>Saturday 9am-1pm. By appointments
7

Who can access EAP Services?

>Employees and dependants (spouse and children up to the age of 21) of client organizations. A client organization is defined as an organization that has an EAP contract with PEAPSL.
>Individuals within T&T
8

As a dependent, does the employee need to know if I am accessing the counselling services?

Once the dependent is not a minor (14 years and under), the employee does not need to be informed.
9

If my employer does not have an EAP contract, can they still pay for my counselling services?

Yes, they can pay for services through what we call a Pay Per Use (PPU) arrangement
10

If my employer does not have an EAP contract or PPU arrangement with PEAPSL and can I opt to pay for the services?

Yes.
11

Does PEAPSL provide counselling services for children?

Yes
12

What issues does PEAPSL address through their counselling services?

Stress, grief, substance abuse, conflict within the workplace, major organizational changes, family and relationship issues, financial issues and much more.
13

Can PEAPSL provide counselling services for my staff at our office?

In order to ensure a confidential environment, all counselling sessions are provided at PEAPSL’s office locations.
14

How long is a counselling session?

1 hour.
15

How many counselling sessions can I access?

This varies from organization to organization; you will be informed of the number of sessions for your organization at your orientation session or your Human resource department can advise further.
16

How can the counselling session be conducted?

Traditional- face to face with the counsellor at PEAPSL’s office
Necessity- via the hotline in the case of an emergency
Contemporary- Video conferencing- coming soon!
17

Can PEAPSL facilitate workshops for my staff at our office?

Yes. Companies also have the option of choosing a venue outside of their organization or requesting PEAPSL to select a venue for them.
18

What are some of the workshop topics that PEAPSL provides?

Please click on the link below to see a list of topics. [Link to PDF list of training topics] Please click on the link below to see our 2017-2018 training calendar. [Link to PDF of Training calendar 2017-2018]
19

Can I request to see a specific counsellor?

Yes. All our counsellors are qualified and trained to handle a variety of issues so clients can rest assured that they will receive quality service from all our counsellors.
20

What are some of the situations in which PEAPSL will provide an intervention?

All situations that can produce a traumatic response
  • Assault
  • Conflict in the workplace
  • Kidnapping
  • Maternal death
  • Murder
  • On-the-job accidents
  • Rape
  • Responding to a traumatic event
  • Road Accidents
  • Robbery
  • Shooting
  • Sudden death
  • Suicide
  • Witnessing a traumatic event
  • Workplace change
  • Workplace violence

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